Asylum Seeker Information and Support

Asylum Application Services

Home Office, Lunar House, 40 Wellesley Road, Croydon. CR9 2BY

Tel: 020 8196 4524

Offices open Monday to Thursday from 9:00am to 4:45pm and Friday 9:00am to 4:30pm.

If you are claiming asylum and have nowhere to live you do not need to make an appointment. You can go to the screening unit between 7:30am and 4:00pm, Monday to Friday. Arrive at the unit as early as you can to make sure there is enough time to complete your screening. Check what you need to take with you (before you go) on the website.

Asylum Justice

United Reformed Church, Windsor Place, Cardiff, CF10 3BZ

Tel: 029 2049 9421

Open Monday evenings from 6:00pm to 8:00pm

Free legal advice. PLEASE NOTE:  If you plan to attend a drop-in session, please ensure that you bring all relevant paperwork with you (i.e. Home Office papers, papers from the Tribunal, letters from legal representative(s), etc.).

Asylum Rights Programme

Welsh Refugee Council, 120-122, Broadway, Adamsdown, Cardiff. CF24 1NJ

Tel: 029 2048 9800

Open Monday to Friday from 9:30am to 12:30pm and from 2:00pm to 5:00pm


The Asylum Rights Programme offers one-to-one information, advice and casework support to people seeking asylum across Wales from April 2017 until March 2020.  Where practical, people can have access to advisors in person through services based in Cardiff, Newport, Swansea and Wrexham.

Asylum Seeker Signing Services Cardiff

31-33 Newport Road, Cardiff. CF24 0AB

Tel: 029 2092 4641

Offices open Monday to Saturday from 9:00am to 5:00pm with Wednesdays from 12:00pm to 8:00pm.

If you are signing at this office you will be sent an appointment day and time.

Migrant Help

156 Newport Road, Cardiff. CF24 1DJ

Free Asylum Helpline : 0808 801 0503 (24 hours)

Please note you may need to wait some time for your call to be answered. The busiest time is between 10:30am and 4:00pm, try to ring outside those hours. Alternatively you can deal with a lot of queries through their online portal, just click on the website above.

Have you claimed or are you intending to claim asylum in the UK? Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

Their teams are based across the country and offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients.

They run an asylum helpline that is free and accessible to all asylum seekers in the UK and can advise you in your language on issues such as:

  • How to claim asylum

  • Financial support                           

  • Finding legal representation                     

  • The asylum process               

  • Accessing healthcare                   

  • Accommodation support         

  • Any other asylum issues

They can also help you complete the application form for asylum support (financial and/or accommodation) and assist if you need to notify the Home Office of a change of circumstance.

Available in 14 languages.

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