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Asylum Seeker Information and Support

Asylum Intake Unit (Asylum Application Services)

Home Office, Lunar House, 40 Wellesley Road, Croydon. CR9 2BY

Tel: 0300 123 4193

Offices open Monday to Thursday from 9:00am to 4:45pm and Friday 9:00am to 4:30pm.

If you are claiming asylum and have nowhere to live you do not need to make an appointment. You can go to the screening unit between 7:30am and 4:00pm, Monday to Friday. Arrive at the unit as early as you can to make sure there is enough time to complete your screening. Check what you need to take with you (before you go) by calling the Asylum Intake Unit.

Asylum Seeker Appeals Project

Advice Line: 0203 716 0283 (Mon, Wed, Fri 2-4pm)

ASAP reduce destitution amongst asylum seekers by protecting their legal rights to food and shelter. They offer free, high-quality legal representation and advice to asylum seekers and refused asylum seekers appealing to the Asylum Support Tribunal against the Home Office decisions to refuse or discontinue their housing, financial subsistence, or both.

Asylum Seeker Signing Services Cardiff

31-33 Newport Road, Cardiff. CF24 0AB

Tel: 029 2092 4641

Offices open Monday to Saturday from 9:00am to 5:00pm with Wednesdays from 12:00pm to 8:00pm.

If you are signing at this office you will be sent an appointment day and time.

British Red Cross

DASPS - Destitution, Asylum Support and Protection Services

Tel: 01633 720 000 and press Option 1 or Email:

Destitution Support: Crisis Fund applications, BRC cash support, food provision referrals, Clothing provision referrals, emergency provisions.

Asylum Support: IA accommodation appeals, Asylum Support delays, Access to adequate accommodation, Admin errors i.e. Aspen card issues.

Protection Work: Trauma Informed Protection Assessments, access to specialist services, support to access legal advice.

Cardiff Health Inclusion Service

Tel: 01633 720 000 and press Option 2 or Email:

Support with registering with or accessing a GP, dentist or other health services.

Migrant Help

156 Newport Road, Cardiff. CF24 1DJ

Free Asylum Helpline : 0808 801 0503 (24 hours)


Newport Road Office, Monday to Friday from 10:00am to 3:00pm

Oasis, Splott Road, first Wednesday of the month from 10:00am to 3:00pm

Please note you may need to wait some time for your call to be answered. The busiest time is between 10:30am and 4:00pm, try to ring outside those hours. Alternatively you can deal with a lot of queries through their online portal, just click on the website above.

Have you claimed or are you intending to claim asylum in the UK? Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

Their teams are based across the country and offer face to face advice to asylum seekers in the initial accommodation sites, as well as outreach services to vulnerable clients.

They run an asylum helpline that is free and accessible to all asylum seekers in the UK and can advise you in your language on issues such as:

  • How to claim asylum

  • Financial support                           

  • Finding legal representation

  • The asylum process               

  • Accessing healthcare                   

  • Accommodation support         

  • Any other asylum issues

They can also help you complete the application form for asylum support (financial and/or accommodation) and assist if you need to notify the Home Office of a change of circumstance.


69B Splott Road, Splott, Cardiff. CF24 2BW

Tel: 029 2046 0424


Open Monday to Thursday from 9:30am to 4:00pm

and Friday from 9:30am to 3:00pm

Oasis has specialist Asylum and Refugee Integration Officers offering information, support and assistance with a wide range of issues. Drop in or call to see a Triage Worker or to make an appointment.

Right to Remain Toolkit

The Right to Remain Toolkit is a step-by-step guide to the UK immigration and asylum system. It’s free to use, and it’s for people who want to learn more about the legal process, or a particular part of the legal process.


St. German's Church Hall, Star Street, Adamsdown, Cardiff. CF24 0JY


Open Monday and Thursday from 2:00pm to 5:00pm


Space4U is a safe, friendly space that also provides help and information to asylum seekers. Now open but with limited numbers.

Wales Sanctuary Service - Asylum Rights Programme

Welsh Refugee Council, 120-122, Broadway, Adamsdown, Cardiff. CF24 1NJ

Tel: 0808 196 7273

Open Monday to Friday from 9:30am to 1:00pm and from 2:00pm to 5:00pm - Please call for an appointment.


The Asylum Rights Programme is a joint programme with DPIA, EYST, BAWSO, Asylum Justice and TGP Cymru. It offers one-to-one information, advice and casework support to people seeking asylum across Wales from a specialist OISC caseworker on issues such as: destitution, accessing safe and secure housing, helping challenge unfair asylum decisions, access to education and health and social and play opportunities for children and their families.

Welsh Refugee Council

Welsh Refugee Council, 120-122, Broadway, Adamsdown, Cardiff. CF24 1NJ

Tel: 0808 196 7273 or 029 2048 9800

Open Monday to Friday from 9:30am to 12:30pm and from 2:00pm to 5:00pm - please call for an appointment.

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