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Mental Health

BOLOH Helpline

Tel: 0800 151 2605


Monday to Friday from 10:00am to 8:00pm

Saturday from 10:00am to 3:00pm

via phone, webchat and email

BOLOH Helpline offers advice, signposting, emotional support and 8 free sessions of therapy by qualified Barnardo’s therapists. These sessions can take place remotely via telephone or online. Sessions can take place in your own language at a time that works for you. 

Helpline Advisors can also offer practical support such as food vouchers and access to digital devices.

Calls are confidential and they do not share personal information with the Home Office. 

CCAWS - Community Care and Wellbeing Service

62 Whitchurch Road, Cardiff. CF14 3LX

Tel: 029 2034 5294


A mental health and wellbeing charity that serves the community through counselling, befriending, and advocacy. Counselling available in Spanish, French, Russian, Urdu, Punjabi, Arabic, Polish and Sinhala. They also provide community courses under the name of Managing our Minds. Provided workshops for Anger Management, Overcoming Anxiety, Developing Your Confidence, and Stress Management.

Diverse Cymru - BME Mental Health Cardiff

307-315 Cowbridge Road East, Cardiff. CF5 1JD

Tel: 029 2036 8888


Services include: help and support, information and advice, befriending and signposting.

Currently running a range of activities online - contact for more information regarding online courses.

Mind-Spring - Oasis

69B Splott Road, Splott, Cardiff. CF24 2BW

Tel: 07717147919


Mind-Spring is a psychoeducational group programme by and for asylum seekers and refugees that is presented in the participants’ native language. It is always run by a trainer who has a refugee or immigrant background.

The main goal of the Mind-Spring programme is to improve the mental health of asylum seekers and refugees, help them integrate socially and culturally, empower them to build a future in their new community, and increase their sense of control. The programme consists of 7 weekly sessions of 2 hours, which end with 15 minutes of relaxation exercises.

Multi-lingual Helpline Wales (EYST)

Monday to Friday from 10:00am to 6:00pm

Tel: 0808 801 0720   - Freephone

Text: 07537 432 416


Helpline advisors can:

Signpost and refer to relevant organisations and services in your area

Provide information in a range of community languages

Provide information in relation to: Health, Education, Work, Housing, Personal Safety, Benefit Entitlements, Your Rights, Food Poverty and more.

The Dreamers - Oasis

69B Splott Road, Splott, Cardiff. CF24 2BW



The Dreamers is a young person’s mental health project co-produced with agencies and young people to create resources and activities to fill gaps in mental health provision. They also advocate for change. They run a variety of activities such as a weekly walking group, cooking, comms and media group, football, women only activities, day trips etc. For 16-25 year old asylum seekers and refugees.

VOADES UK (Voces Amigas de Esperanza)


Portuguese Helpline:       020 7078 7676 (4pm - 10pm BST) 

Spanish Helpline:              020 7733 0471 (8am - 8pm BST)


VOADES UK aim to assist the Spanish and Portuguese speaking immigrants (incl RAS) in the UK by creating a welcoming environment to meet others and talk.

They have trained volunteers providing specialist help and support by organising events, workshops, and activities for increased community interaction. Crisis intervention helplines work around the clock for when immediate help is needed. Their platform will benefit anyone who’s recently moved to the UK and is overwhelmed or isolated and wants to build a network of like-minded people.

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