Mental Health
BOLOH Helpline
Tel: 0800 151 2605
https://helpline.barnardos.org.uk/asylum-seekers
Email: boloh.helpline@barnardos.org.uk.
Monday to Friday from 10:00am to 8:00pm
Saturday from 10:00am to 3:00pm
via phone, webchat and email
BOLOH Helpline offers advice, signposting, emotional support and 8 free sessions of therapy by qualified Barnardo’s therapists. These sessions can take place remotely via telephone or online. Sessions can take place in your own language at a time that works for you.
Helpline Advisors can also offer practical support such as food vouchers and access to digital devices.
Calls are confidential and they do not share personal information with the Home Office.
C.A.L.L. Helpline
Tel: 0800 132 737 (free)
https://www.callhelpline.org.uk/index.php
Mental Health Helpline For Wales, a community advice and listening line offering a confidential listening and support service.
Offers emotional support and information/literature on Mental Health and related matters to the people of Wales.
Anyone concerned about their own mental health or that of a relative or friend can access the service.
CCAWS - Community Care and Wellbeing Service
62 Whitchurch Road, Cardiff. CF14 3LX
Tel: 029 2034 5294
Email: info@ccaws.org.uk
A mental health and wellbeing charity that serves the community through counselling, befriending, and advocacy. Counselling available in Spanish, French, Russian, Urdu, Punjabi, Arabic, Polish and Sinhala. They also provide community courses under the name of Managing our Minds. Provided workshops for Anger Management, Overcoming Anxiety, Developing Your Confidence, and Stress Management.
Diverse Cymru - BME Mental Health Cardiff
307-315 Cowbridge Road East, Cardiff. CF5 1JD
Tel: 029 2036 8888
https://www.diversecymru.org.uk/bme-mental-health/
Email: info@diverse.cymru
Services include: help and support, information and advice, befriending and signposting for BME adults aged 18+.
MIND
Tel: 029 2040 2040
Email: admin@cardiffmind.org
Support line: 0300 102 1234
Open 9:00am to 6:00pm, Monday to Friday (except Bank Holidays).
The MIND support line is a safe space for you to talk about your mental health. The advisors are trained to listen to you and help you find specialist support if you need it.
MIND Cardiff also provide Day Services, Counselling, Community Support and Supported Accommodation - contact the office for more information.
Mind-Spring - Oasis
69B Splott Road, Splott, Cardiff. CF24 2BW
Tel: 07717147919
https://www.oasiscardiff.org/mind-spring
Email: meddia@oasiscardiff.org
Mind-Spring is a psychoeducational group programme by and for asylum seekers and refugees that is presented in the participants’ native language. It is always run by a trainer who has a refugee or immigrant background.
The main goal of the Mind-Spring programme is to improve the mental health of asylum seekers and refugees, help them integrate socially and culturally, empower them to build a future in their new community, and increase their sense of control. The programme consists of 7 weekly sessions of 2 hours, which end with 15 minutes of relaxation exercises.
Multi-lingual Helpline Wales (EYST)
Monday to Friday from 10:00am to 6:00pm
Tel: 0808 801 0720 - Freephone
Email: helpline@eyst.org.uk
Helpline advisors can:
Signpost and refer to relevant organisations and services in your area
Provide information in a range of community languages
Provide information in relation to: Health, Education, Work, Housing, Personal Safety, Benefit Entitlements, Your Rights, Food Poverty and more.
Race Equality First
Tel: 029 2048 6207
https://raceequalityfirst.org/
One-to-one counselling sessions for Black and Ethnic Minority people aged 18 and over.
The Dreamers - Oasis
69B Splott Road, Splott, Cardiff. CF24 2BW
Email: yaser@oasiscardiff.org
The Dreamers is a young person’s mental health project co-produced with agencies and young people to create resources and activities to fill gaps in mental health provision. They also advocate for change. They run a variety of activities such as a Youth Club, day trips, cooking, comms and media group, sport, women only activities etc.
For 16-25 year old asylum seekers and refugees.
VOADES UK (Voces Amigas de Esperanza)
Portuguese Helpline: 020 7078 7676 (4pm - 10pm BST)
Spanish Helpline: 020 7733 0471 (8am - 8pm BST)
VOADES UK aim to assist the Spanish and Portuguese speaking immigrants (incl RAS) in the UK by creating a welcoming environment to meet others and talk.
They have trained volunteers providing specialist help and support by organising events, workshops, and activities for increased community interaction. Crisis intervention helplines work around the clock for when immediate help is needed. Their platform will benefit anyone who’s recently moved to the UK and is overwhelmed or isolated and wants to build a network of like-minded people.
