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General Information & Support


Sanctuary is a Welsh Government website which has been created to help refugees and asylum seekers to understand their rights. The website will also help you to learn about Wales and find out where to find help. 

This website can be used in many different languages. Information on the website is divided into themes, such as housing or education. In each section, you will find information split by your stage in the asylum process. For example, whilst you are awaiting a decision or after you have been granted refugee status.

Citizens Advice Bureau

Tel: 084 4477 2020 (10:am to 4:00pm)

At various sites across the city - see website for more information.

The CAB4Cardiff service provides advice and information on a range of issues including: housing rights, welfare rights and benefits, immigration, money and debt, consumer rights and employment rights.

Multi-lingual Helpline Wales (EYST)

Monday to Friday from 10:00am to 6:00pm

Tel: 0808 801 0720   - Freephone

Text: 07537 432 416


Helpline advisors can:

Signpost and refer to relevant organisations and services in your area

Provide information in a range of community languages

Provide information in relation to: Health, Education, Work, Housing, Personal Safety, Benefit Entitlements, Your Rights, Food Poverty and more.

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